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Find answers to the most frequently asked questions here.

Shipping, Returns & Exchanges

We ship worldwide. Orders are processed within 1-2 business days. Receive free and insured ground shipping in the U.S on orders over $250. Please refer to each product page for estimated shipping or contact us

If you are not completely satisfied, you can return it for an refund or store credit. We offer refunds within 7 days of delivery for in stock items, and store credit for made to order items within 14 days of delivery.

Custom orders, including initials, name plates, and custom designs are final sale items and cannot be returned or exchanged. Order cancellations can only be made within 24 hours of placing an order.

For more information, please visit our return policy page.

If you need to modify or cancel your order, please contact us within 24 hours of placing it. If 24 hour have gone by since you placed an order, only exchanges or store credit will be available.

Product Information

Most items are locally manufactured. Some items are manufactured overseas. All our custom designs are manufactured locally.

We certainly do! All our jewelry is made of 14k or 18k gold, and natural diamonds and gemstones. We use only the best quality materials in our jewelry. We don't make gold filled or gold plated jewelry.

The diamond industry has in the past been associated with conflict and exploitation, the industry has taken a number of pro-active steps to combat this, most notably in the form of the Kimberley Process (which certifies that diamonds originate from conflict free zones). Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that our procurement and polishing division is required to adhere to in order to maintain its status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally. 

For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

All repairs will be complete within 2 months of when we receive them.

Yes. It is safe and effective on all metals and gems including soft, porous stones like pearls and opal. Our jewelry cleaner can even be used on costume jewelry and doesn't contain any acids that will break down glue, and is safe for use on antique jewelry pieces as well. The only exceptions are Amber and Ethiopian Opal. Since Amber is a resin material and not a gem, it should only be cleaned with a soft cloth. Ethiopian opal is hydrophane, meaning it absorbs water, which can lead to instability and crazing. Any moisture could contribute to problems and should be avoided with Ethiopian opals.