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    FAQ

    Find answers to the most frequently asked questions here.

    Shipping, Returns & Exchanges

    We ship worldwide. Orders are processed within 1-2 business days. Receive free and insured ground shipping in the U.S on orders over $250. Please refer to each product page for estimated shipping or contact us hello@izakov.diamonds.

    If you are not completely satisfied, you can return it for an exchange or store credit within 7 days of receiving your order.
    Made to order items, including initials, name plates, and custom designs are final sale items and cannot be returned or exchanged. Refunds only apply to eligible orders cancelled within 24 hours of ordering.

    If you need to modify or cancel your order, please contact us within 24 hours of placing it. If 24 hour have gone by since you placed an order, only exchanges or store credit will be available.

    Product Information

    We manufacture both locally and overseas. All our custom designs are manufactured locally.

    The diamond industry has in the past been associated with conflict and exploitation, the industry has taken a number of pro-active steps to combat this, most notably in the form of the Kimberley Process (which certifies that diamonds originate from conflict free zones). Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that our procurement and polishing division is required to adhere to in order to maintain its status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally. 

    For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

    All repairs will be complete within 2 months of when we receive them.

    Yes. It is safe and effective on all metals and gems including soft, porous stones like pearls and opal. Our jewelry cleaner can even be used on costume jewelry and doesn't contain any acids that will break down glue, and is safe for use on antique jewelry pieces as well. The only exceptions are Amber and Ethiopian Opal. Since Amber is a resin material and not a gem, it should only be cleaned with a soft cloth. Ethiopian opal is hydrophane, meaning it absorbs water, which can lead to instability and crazing. Any moisture could contribute to problems and should be avoided with Ethiopian opals.