Order cancellations, returns, and exchanges

How to start a return or exchange

To start a return or exchange, log in to your account at izakov.diamonds, open the order, and submit a return request. Our team reviews every request personally. Once your return is approved, you will receive an email with a prepaid shipping label and return instructions.

If you checked out as a guest, have a question about eligibility, or would like help choosing an exchange, contact our jewelry concierge at hello@izakov.diamonds with your order number. We respond within one business day.

Please do not ship your item back before your return is approved.

Order cancellations

Order cancellations can only be accepted within 24 hours of placing the order, and only if the order has not shipped. To request a cancellation, log in to your account, open the order, and submit a cancellation request, or contact our jewelry concierge at hello@izakov.diamonds within 24 hours of purchase.

Made to order items (excluding custom, special, and personalized items): If 24 hours have gone by since you placed an order for made to order items, only store credit will be available. Rings cancelled after 24 hours will be subject to a $35 fee, which will be deducted from the store credit.

In stock items: In stock items may only be cancelled if the item has not shipped yet. After in stock items ship, we can no longer cancel the order.

Custom, special, and personalized items: Custom orders are final sale and can only be cancelled within the immediate 24-hour period after purchase.

Returns and exchanges

We want you to be thrilled with the jewelry you purchase from Izakov. If you are not completely satisfied, you may return it for store credit or exchange it for a different item. We do not provide refunds.

Items marked as in stock or made to order at the time of purchase are eligible for store credit or exchange if the return is requested within 14 days of delivery. Requests made after 14 days may be refused. Due to variation in size, made to order rings are subject to a $35 restocking fee.

Custom, special, and personalized items: Custom and special orders, as well as personalized and initial jewelry, are final sale and non-returnable.

Loose diamonds, engagement rings, and wedding bands: Diamonds (natural and lab grown) purchased through our Diamond Search, engagement rings, and wedding bands are final sale and cannot be returned or exchanged. If you have any questions before completing a purchase, our jewelry concierge will be happy to make recommendations based on your preference.

Return eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned in the original packaging with all tags attached. Items showing signs of wear, damage, or any alteration, such as resizing or engraving, will not be accepted for store credit or exchange.

Engraved or embossed products, custom products, and personalized products, including initials, lettering, and custom sizes, are final sale. Any variation in size, color, or customization that is not available for as-is purchase on our website is considered a special order and is final sale.

There is a limit of two returns for store credit.

Items not eligible for return

• Loose diamonds
• Engagement rings
• Wedding bands
• Gift cards
• Final sale items
• Items purchased elsewhere

Refunds

We do not provide refunds. Approved returns are issued as store credit or exchange only.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, store credit will be issued to the gift giver and they will be notified of the return.

Sale discounts

Store credit for purchases made on discounted items during a sale will be issued based on the amount paid. In cases where a sale offers multiple discount tiers, if an order with two or more items is partially returned and the original value of the kept items falls below the discount tier threshold, the credit amount will be determined based on the lower discount tier.

Return shipping and processing

Once your return is approved, you will receive an email with a shipping label and instructions. The return shipping and insurance cost is the responsibility of the customer and will be deducted from the credit amount. The return shipping cost, insurance included, is $19. Shipping costs are non-refundable unless we shipped the incorrect item.

Please allow 5 to 7 business days for processing once your return arrives. Jewelry showing signs of wear, resizing, or damage will not be accepted and will be returned to the sender. Additional restocking fees may apply to items that are not returned with the original jewelry box.

Izakov Fine Jewelry reserves the right to refuse a return or exchange of any item that does not meet the above requirements.

If you have any questions about our policy, contact our jewelry concierge at hello@izakov.diamonds.